Delivery & Returns
Belgium and the Netherlands
Purchases above 100 euros will be sent free of charge.
Purchases above 200 euros will be sent free of charge.
The delivery times specified by the webshop apply admittedly approximate and no deadlines. The deadline is 15 days after receiving the order.
If a product is temporarily out of stock when ordered by you will be notified when the product becomes available or you will receive an email or call with more information on when the ordered product will receive.
As soon as the goods have been delivered to the specified delivery address, the risk, where these products are transferred to the buyer.
Delivery is done exclusively by a courier unless prior to the agreement otherwise agreed by individual special request.
Shipping and delivery costs will be communicated to you for confirming your purchase. If the transmission costs can not be calculated automatically, this will be mentioned and / or given an indication of the shipping costs.
The cancellation of an order as long as it has not been sent, free of charge.
You cancel the order after it is shipped to you, then you should refuse delivery of the package. If Joma moto already received a payment from you, we will show the purchase price, after receipt of the return, refund to you. The shipping costs will be deducted from this (only if you refuse the order at the door and leave unopened by the deliverer).
Consumers have a cooling off period of 12 days without giving a reason to return the product, starting on the day of delivery. Exceptions here include personalized products / customization. The product can be returned only unused and in the original, undamaged packaging.
YOU WISH TO RETURN THE COMPLETE ORDER?
In this case, please ship the goods back to the return address below. Joma moto will refund the purchase amount to you, except for the real shipping costs, which are not refundable. This means even if you were granted a free shipping initially, the real transport cost (eg € 10 per box in BENELUX) will be deducted from the refund. Any costs for returning the goods to Joma moto, will be on your behalf.
Even when returning a portion of your order, the shipping costs for your account. The purchase of the property you returned part of the order will be refunded to you. Shipping costs are not refundable in this case.
All cancellations, returns and exchanges must be in writing to Joma moto be made known. This use our return form or send us an email. Mention Please provide at least your full name and order number and the items you wish to cancel, return or exchange. In order to improve our customer service, we would appreciate it if you let us know the reason.
For the repayment of money paid (in advance), we also your bank account number, IBAN and BIC / Swift number of your own bank needed.
Please note that the account you specify for the repayment must be equal to the account from which you have made the payment to Joma moto. This because of possible fraud refunds.
Any amount paid up within 14 days after return message refunded.